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PerfectNest.co.uk
At PerfectNest, we believe a great night’s sleep should come with complete peace of mind. That’s why we keep our delivery, returns, and refund process simple, transparent, and customer-first.
Most bedding, pillows, protectors and accessories are delivered within 3–5 working days.
Mattresses, bed frames and larger furniture items are typically delivered within 10–14 working days from order confirmation.
Delivery timeframes may vary slightly during peak periods, promotions, or due to courier delays. Any specific delivery details will always be shown at checkout.
Delivery costs (if applicable) are clearly displayed at checkout before payment.
Optional services such as premium delivery, room-of-choice delivery, assembly, or old-item removal are charged separately and are non-refundable once completed.
If you’ve changed your mind, don’t worry — we offer a 30-day return window from the date you receive your order.
Items must be unused, unwashed, and in original packaging
All tags, labels, and hygiene seals must remain intact
Items must be in resaleable condition
To start a return, please email support@perfectnest.co.uk with your order number.
We understand that comfort takes time.
Selected mattresses purchased directly from PerfectNest come with a comfort sleep trial (trial duration may vary by product and will be clearly stated on the product page).
During the trial period, you may request one comfort exchange for another mattress if the original does not suit you.
Sleep trials apply to comfort exchange only, not full refunds once the mattress has been unwrapped.
Mattresses must be used with a suitable mattress protector to remain eligible for exchange.
Sleep trials are limited to one exchange per order.
For hygiene and safety reasons, the following items cannot be returned if opened or used, unless faulty:
Mattresses (outside sleep trial conditions)
Mattress toppers & protectors
Pillows, duvets, bed linen, bedding sets
Any item with a broken hygiene seal
This policy aligns with UK hygiene regulations and industry standards.
If your item arrives faulty, damaged, or not as described, please contact us within 14 days of delivery at support@perfectnest.co.uk with photos and your order number.
Once verified, we will offer:
A replacement
A repair
Or a full refund, including standard delivery costs (where applicable)
Your statutory consumer rights remain unaffected.
Once your return is approved, we’ll provide return instructions or arrange collection (for large items).
Refunds are issued to the original payment method within 7–10 working days after we receive and inspect the returned item.
Original delivery charges are refunded only when the entire order is returned.
Premium or express delivery fees are non-refundable.
Mattresses & bed frames: up to 10-year manufacturing guarantee
Bedding & accessories: up to 2-year guarantee
Guarantees cover manufacturing defects only and do not cover normal wear and tear or misuse.
We’re here to help every step of the way.
Email: support@perfectnest.co.uk
Phone: +44 7575 880777
Please include your order number for faster assistance.
Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations and the Consumer Rights Act 2015.
