Payment Terms

Last updated: [5/01/2026]

At Perfect Nest, we want every part of your experience to feel simple, transparent, and reassuring including how you pay. This page explains our payment terms clearly, so you can shop with complete confidence.

If you ever need help, our UK-based support team is just a call or email away.

📞 +44 7575 880777
📧 support@perfectnest.co.uk

Accepted Payment Methods

We offer secure and convenient payment options to make checkout smooth and hassle-free. Payments can be made using:

  • Major Debit & Credit Cards (Visa, Mastercard, Maestro)

  • Secure online payment gateways available at checkout

  • Any additional payment methods clearly displayed before purchase

All payments are processed in GBP (£).

Payment Security & Protection

Your privacy and security matter to us.

All transactions on PerfectNest.co.uk are protected using industry-standard SSL encryption, ensuring your personal and payment details remain confidential and secure.

For your safety:

  • We never store your card details

  • Payments are handled by trusted, PCI-compliant payment providers

  • We actively monitor transactions to prevent fraud

Shop with peace of mind — your information is protected at every step.

When Payment Is Taken

  • Full payment is required at the time of placing your order.

  • Orders are confirmed only once payment has been successfully authorised.

  • We cannot dispatch or reserve items until payment is complete.

If a payment fails or is declined, the order will not be processed.

Pricing, VAT & Charges

  • All prices are shown in GBP (£).

  • Prices include VAT where applicable, unless clearly stated otherwise.

  • Any delivery or additional charges are clearly displayed during checkout before you confirm payment.

We believe in clear pricing — no hidden surprises.

Pricing Errors & Corrections

While we take great care to ensure all prices are accurate, errors may occasionally occur.

If a pricing error is identified:

  • We reserve the right to cancel the order

  • You will be notified promptly

  • Any payment taken will be fully refunded

This does not affect your statutory consumer rights.

Promotional Offers & Discount Codes

From time to time, we may offer promotions, special pricing, or discount codes.

Please note:

  • Discount codes must be applied at checkout

  • They cannot be added once an order is placed

  • Only one promotion may be used per order unless stated otherwise

  • Promotions are subject to availability and may be withdrawn at any time

Failed, Reversed or Suspicious Payments

If a payment is reversed, charged back, or flagged as suspicious:

  • We may place the order on hold or cancel it

  • Dispatched items may need to be returned

  • Repeated failed or fraudulent attempts may result in order or account restrictions

These steps help protect both our customers and our business.

Ownership of Goods

All products remain the property of Perfect Nest until full payment has been received and cleared.

Once payment is complete, ownership transfers to you in line with UK consumer law.

Refunds & Returns

Refunds are handled in accordance with our Returns & Refund Policy:

  • Approved refunds are issued to the original payment method

  • Refund processing times typically range from 3–10 working days, depending on your payment provider

  • Delivery charges are non-refundable unless the item is faulty or incorrect

For full details, please review our Returns & Refunds page.

Payment Queries & Disputes

If you notice an issue or believe a payment has been taken incorrectly, please contact us first.

Our team is committed to resolving payment concerns quickly and fairly — without unnecessary stress.

support@perfectnest.co.uk
+44 7575 880777

Changes to These Payment Terms

We may update these payment terms occasionally to reflect changes in payment providers, legal requirements, or business operations.

Any updates will be published on this page and take effect immediately.

Contact Information

Perfect Nest
🌐 https://perfectnest.co.uk/
📧 support@perfectnest.co.uk
📞 +44 7575 880777