Payments, Transaction Currency & Checkout Information

At Perfect Nest, we believe checkout should feel simple, secure, and transparent just like a good night’s sleep. This page explains how pricing, payments, and transactions work on PerfectNest.co.uk, so you can shop with complete confidence.

Transaction Currency

All prices displayed on PerfectNest.co.uk are shown and processed in Pounds Sterling (GBP).

  • You will always pay in GBP

  • No hidden exchange fees

  • No currency conversion surprises at checkout

This ensures clear pricing for all UK customers.

Accepted Payment Methods

We support trusted and widely-used payment options to make your checkout smooth and flexible.

You can pay securely using:

  • Debit & Credit Cards
    Visa, Visa Debit, Visa Electron, MasterCard, Maestro (UK-issued cards)

  • PayPal
    Available for customers with a valid UK PayPal account

  • Digital Wallets (where available)
    Apple Pay and Google Pay for faster, one-tap checkout on supported devices

All payments are subject to standard validation checks to protect against unauthorised use.

Flexible Payments & Instalments (Where Available)

For larger purchases such as mattresses or bedroom essentials, we may offer interest-free instalment options through trusted finance partners.

Depending on eligibility, you may be able to:

  • Pay in full at checkout

  • Spread the cost over multiple monthly payments

  • Enjoy 0% interest options (subject to approval)

Eligibility requirements typically include:

  • 18 years or older

  • UK residential address

  • Valid debit or credit card in your name

Finance options are always subject to status and the provider’s terms.

Payment Security & Data Protection

Your security is non-negotiable.

  • All transactions are processed through PCI-DSS compliant, encrypted payment gateways

  • Card details are never stored on our servers

  • Advanced fraud-prevention checks are used to protect you and us

Once you click “Place Order”, your payment is authorised securely and your order is prepared for dispatch.

When Is Payment Taken?

  • Payment is taken at the time of placing your order

  • Orders are confirmed only after successful payment authorisation

  • We do not accept cash, cheques, or bank transfers for online orders

Refunds, Returns & Cancellations

If your plans change, we aim to make things straightforward.

  • Approved refunds are returned to the original payment method

  • Refunds are typically processed within 3–5 working days after approval

  • For payments made using instalments or finance, refunds are handled according to the finance provider’s terms

For full details, please refer to our Returns & Refunds Policy.

Failed or Declined Payments

If your payment does not go through, common reasons may include:

  • Incorrect card details

  • Insufficient funds

  • Bank security checks

  • Expired cards

If this happens, please double-check your information or try an alternative payment method.

Need Help With a Payment?

Our support team is here to help — real people, no scripts.

📞 Phone: +44 7575 880777
📧 Email: support@perfectnest.co.uk

If you experience a payment issue, refund query, or finance-related question, contact us and we’ll assist you promptly.